Privacy policy

Privacy Policy

Last updated: November 6, 2025

Ladybug Designs (“we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you (“you” or “the customer”) with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to securely process orders, manage transactions, and operate this website.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us. It also explains your rights under applicable Canadian privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial and international regulations.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern how your personal information is handled.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information about an identifiable individual. This may include, but is not limited to:

Contact details such as your name, billing and shipping addresses, phone number, and email address.
Payment information including your payment method, transaction details, and billing information (processed securely by Shopify and not stored on our systems).
Account information such as usernames, passwords, preferences, and saved settings (if applicable).
Order and transaction information such as items viewed, added to cart, purchased, or returned.
Communications with us, including customer service inquiries or messages.
Device and usage data such as IP address, browser type, operating system, and website interaction details, collected automatically via cookies and analytics tools.

How We Collect Personal Information

We may collect information in the following ways:

Directly from you – when you create an account, place an order, or contact us.
Automatically – through cookies, analytics, and log files when you use our site.
From service providers – such as payment processors, shipping partners, or customer support tools.
From partners or third parties – where permitted by law, to support advertising or analytics.

How We Use Your Personal Information

We use your personal information for the following purposes:

To fulfill and deliver orders: process payments, ship orders, manage returns, and communicate order status.
To improve and personalize your experience: remember your preferences, recommend products, and enhance our website’s functionality.
For marketing and promotions: send you updates, special offers, or newsletters (only if you have opted in, and you can unsubscribe at any time).
For security and fraud prevention: verify transactions and protect against unauthorized activity.
To comply with legal obligations: including tax and record-keeping requirements or responding to lawful requests from authorities.

How We Disclose Personal Information

We may share your personal information in limited circumstances:

With Shopify, our e-commerce and hosting provider, which processes and stores information securely on our behalf.
With third-party vendors, such as payment processors, shipping carriers, and analytics providers, as necessary to deliver our Services.
In business transactions, such as a merger, sale, or transfer of assets, where your information may be transferred as part of that process.
When required by law, such as responding to lawful requests or preventing fraud.

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted on Shopify. Shopify may process your personal information as part of providing the e-commerce platform, including analytics, payments, and order management.

For details about Shopify’s own privacy practices and how it processes customer data (including transfers outside Canada), please visit the Shopify Privacy Policy.

Depending on where you live, you may also exercise privacy rights related to data processed by Shopify through their Privacy Portal.

International Transfers

Ladybug Designs is based in Canada. However, your personal information may be transferred to, stored in, or processed in other countries, including the United States, where privacy laws may differ from those in your jurisdiction.

When transferring data internationally, we ensure appropriate safeguards are in place, such as contractual protections consistent with PIPEDA, the European Commission’s Standard Contractual Clauses, or other recognized legal mechanisms.

Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including meeting legal, accounting, or reporting obligations.

We use appropriate administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

Access – to request a copy of your personal information.
Correction – to request that we correct any inaccuracies.
Withdrawal of consent – to withdraw consent where processing is based on consent (such as marketing emails).
Deletion – to request deletion of your personal information, subject to legal retention requirements.

To exercise these rights, please contact us at info@ladybugdesigns.ca. We may require verification of your identity before processing your request.

You can also manage your communication preferences at any time by using the unsubscribe link in our emails.

Children’s Data

Our Services are not directed toward children under the age of majority in their province or territory. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact info@ladybugdesigns.ca and we will delete it.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted here with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ladybug Designs
1110 French Settlement Road
Kemptville, ON, K0G 1J0, Canada
📧 info@ladybugdesigns.ca or the purposes of applicable privacy laws, Ladybug Designs is the data controller of your personal information.